Diversity, Unconscious Bias & Coaching

  • Career Level: Basic-, intermediate-, and advanced-level career services and university relations and recruiting professionals
  • Competency: Coaching
  • Fee: $250 (member); $375 (nonmember);
    Add to Cart Order by Phone: 610.625.1026

  • Summary

    The purpose of this course is to understand the concepts of diversity and unconscious bias, and the role they can play in the coaching process. 

    Course Content Areas:

    • Types of diversity;
    • Understanding unconscious bias;
    • The coaching process, the impact of questions, and listening skills; and
    • The role of diversity and unconscious bias in the coaching process.

    Following this program, you will be able to:

    • Understand the four types of diversity: internal, external, organizational, and worldview; — Internal diversity: characteristics related to factors that a person didn’t choose for themselves, e.g., race, ethnicity, age, sexual orientation, cultural identify, assigned sex, physical ability, or mental ability); — External diversity: characteristics related to a person that develop over time, e.g., personal interests, education, familial status, or life experiences;
    • Examine the definition of unconscious bias and strategies to be aware of one’s own unconscious bias;
    • Study the role of the coaching process, fundamentals of building rapport with the coachee, how to acutely listen and be present in the moment to hear what the coachee is saying, yet also observe nonverbal communication of the coachee;
    • Identify the qualities and skills of an inclusive coach, and the safe practices that are developed in the coaching relationship;
    • Determine how flexible and adaptable the approach to coaching is, and the communication involved and carried out; and
    • Examine appropriate reinforcement techniques throughout the helping process, understand a non-judgmental approach in the coaching process, model acceptance, facilitate openness, and model self-awareness.


Visit the professional development FAQ page, or contact the NACE Education & Events Team via e-mail or phone, 610.625.1026.