Coaching Skills and Practice Management

Career Level: Basic-, intermediate-, and advanced-level career services and university relations and recruiting professionals
Competency: Coaching
Fee: $250 (member); $375 (nonmember);

Summary
This course provides coaching strategies and best practices to establish and conduct effective and ethical coaching sessions for clients. Attendees will learn strategies and skills to create an environment that supports mutual respect and learn methods to communicate effectively during a coaching session. Attendees will use empowerment and positive reinforcement to create a coaching alliance and contribute to a practice.

Course Content Areas:
- Coaching process;
- Frameworks for developing the coaching plan including appreciative inquiry, solution focused, and reframing;
- Basic understanding of positive psychology and coaching;
- Awareness of coachee population, diversity, and communication skills;
- Accountability plan;
- How to analyze client feedback regarding effectiveness of coaching and goal attainment; and Timeline for coaching services and establish a comprehensive plan.
Following this program, you will be able to:
- Integrate coaching theories and strategies into various models of coaching;
- Learn the various modalities of coaching and services, and how to use technology for virtual appointments or in-person coaching services;
- Explore in practice management the importance of self-assessment as a coach, identifying one’s strengths, limits, and development gaps as a coach; and
- Understand personal barriers that could impact effectiveness of coaching, and the importance of coach-related research to strengthen the practice will be explored as well.
Presenters

Meg Flournoy, Director, Duke University - The Fuqua School of Business
Meg Flournoy is sector director, global and health, for the Career Management Center at The Fuqua School of Business at Duke University. Flournoy is an experienced career services professional providing guidance to graduate business students and alumni from The Fuqua School of Business at Duke University interested in general management and global opportunities. She has experience with global career business development, the healthcare industry, coaching, and advising. Flournoy developed coaching skills through positions at the University of Maryland, University College, Muhlenberg College, and Lafayette College. Over the past 15 years, she has worked with undergraduate liberal arts students, engineering students, and evening graduate school students. She has also worked with divisions of companies on the topics of staff development, self-assessment, and team building. Flournoy holds a master's degree in counseling psychology from Lehigh University, and a bachelor's degree in political science from Susquehanna University. Flournoy is past president of the Susquehanna University alumni association.