Participants will examine appropriate reinforcement techniques throughout the helping process, and gain understanding of a nonjudgmental approach in the coaching process, modeling acceptance, facilitating openness, and demonstrating self-awareness.
Course Content Areas:
- Understanding diversity and unconscious bias;
- The coaching process, the impact of questions, and listening skills; and
- The role of diversity and unconscious bias in the coaching process.
Following this program, you will be able to:
- Discuss and understand internal diversity: characteristics related to factors that a person didn’t choose for themselves, e.g., race, ethnicity, age, sexual orientation, cultural identify, assigned sex, physical ability, or mental ability;
- Discuss and understand external diversity: characteristics related to a person that develop over time, e.g., personal interests, education, familial status, or life experiences;
- Regarding unconscious bias, examine the definition of unconscious bias and strategies to be aware of one’s own unconscious bias;
- After gaining a foundation on diversity and unconscious bias, study the role of the coaching process, fundamentals of building rapport with the coachee, how to acutely listen and be present in the moment to hear what the coachee is saying, yet also observe nonverbal communication of the coachee;
- Identify the qualities and skills of an inclusive coach and the safe practices that are developed in the coaching relationship; and
- Determine how flexible and adaptable the approach to coaching is, and the communication involved and carried out.