Coaching Fundamentals

  • Career Level: Basic-, intermediate-, and advanced-level career services and university relations and recruiting professionals
  • Competency: Coaching
  • Fee: $250 (member); $375 (nonmember);
    Add to Cart Order by Phone: 610.625.1026

  • Summary

    The purpose of this course is to understand fundamentals in coaching, including the basics in questioning and listening, and goal setting in coaching. Through the skillful asking of questions and acute listening, coaches increase their ability to connect with coachees in identifying potential, a plan, and assessing progress.

    Module 1: Basics in Questioning & Listening

    Asking powerful questions and developing acute listening skills are important for a coach to successfully connect and engage with clients. Coaches should develop their skill at asking questions: The ability to ask relevant questions at timely moments facilitates insights, progress, goal setting, communication, and potential. What enables someone to be a good coach is to develop a curious mindset. Coaches must also develop a skill that is parallel to asking good and relevant questions—learning to be an attentive listener.

    Module 2: Goal Setting & The Coaching Process

    The goal of this module is to understand the fundamentals of the coaching process and goal setting. The coach will learn how to establish short- and long-term goals utilizing approaches from various theorists of positive psychology

    Following this program, you will be able to:

    • Learn the basics of powerful questions, and how success also lies in listening;
    • Listen with good intent, curiosity, and be fully present;
    • Learn the components of powerful questions and various methodologies for questioning, such as appreciative inquiry, solutions-focused question, as well as understanding reflection;
    • Understand the process of coaching, and questions that work well at various stages of the coaching conversation;
    • Review ethics, sensitivity of coaching, meeting the coachee where they are at, and possible barriers to change;
    • Cover topics such as active listening, demonstrating compassion, and applying the use of reframing;
    • Become aware of and listen acutely to culturally sensitive questions and reflections from the coachee;
    • Understand how powerful questions can promote effective decision making, and aid in the exploration of ideas;
    • Learn various approaches to coaching, such as solution-focused approach, person-entered approach, and identifying the elements of the coaching process;
    • Understand the importance of the initial coaching conversation, which sets the stage for a successful coaching relationship;
    • Question and analyze the process, and coach and coachee expectations;
    • Review basic coaching skills, such as active listening, use of powerful questions, role of designing actions, goal setting, and self-management;
    • Understand the core elements of coaching, as it relates to self-directed learning and how the partnership is blame-free, built on trust, and has a solution-focused bias to action;
    • Understand the coachee’s preferred process for meeting goals and how to monitor their progress toward attainment of such goals; and
    • Use skills of assessment to assess the coachee strengths related to goals.


Visit the professional development FAQ page, or contact the NACE Education & Events Team via e-mail or phone, 610.625.1026.