If you’re training new recruiters or working with line managers to interview new hires, this convenient guide can save you hours of training time and help anyone who’s out there representing your organization gain confidence in his/her interviewing skills. This inexpensive self-study manual covers all the basics, including typical interviewer mistakes, interview format, and how and what to ask, and it offers practical exercises to reinforce the manual’s guidance.

Table of Contents

Chapter 1—GETTING STARTED

• Interviewer Qualities and Skills
• Interviewer Responsibilities
• Dressing for the Interview

Chapter 2—A WINNING INTERVIEW FORMAT

• Dissecting the Interview
  • Step 1: Preparing for the Interview
  • Step 2: Breaking the Ice
  • Step 3: Asking Questions/Verifying Information
  • Step 4: Answering Questions/Promoting the Organization to Qualified Candidates
  • Step 5: Closing the Interview
  • Step 6: Evaluating/Recording Information
• Helpful Guidelines for Directing the Interview
  • Control the Interview
  • Start and End Time
  • Listen and Observe
  • Develop Rapport Early
  • Conduct Each Interview Step and Connect Them Smoothly
• Exercise I: Interview Preparation

Chapter 3—HOW AND WHAT TO ASK

• Questioning Techniques
  • Open-Ended Questions
  • Closed Questions
  • Follow-Up Probes
  • Pause/Silence
  • Rephrasing
  • Encouragement
  • Looping-Back Questions
  • Interrupting
  • Choosing Your Questioning Technique
  • What to Ask
  • Commonly Asked Questions
  • Legal Issues Related to Interviewing
• Preemployment Inquiries: What—And What Not—To Ask
  • Legal Principles Involved With Preemployment Inquiries
  • Suggested Guidance for Assessing the Appropriateness of
  • Preemployment Questions
• Exercise II: Open-Ended Questions
• Exercise III: Follow-Up Probe Questions
• Exercise IV: Nonleading Questions
• Exercise V: Reflecting Techniques
• Exercise VI: Selection Criteria for Sales Position
• Exercise VII: Can Interviewers Ask This Question?

Chapter 4—PUTTING THE INTERVIEW ON PAPER

• Evaluating the Candidate
• Completing the Evaluation Form
  • Mistakes to Avoid
• Sample Campus Interview Evaluation Form

Chapter 5—POLISHING YOUR SKILLS

• Eight Ways to Polish Your Interview Skills
• Common Interviewer Mistakes
• Exercise VIII: Interviewer Self-Checklist

 Updated 2008. 8-1/2 x 11 in. 36 pages. Member price: $11.95. Nonmember price: $14.95. Use your VISA, Mastercard, or AMEX to order online. You can also order by phone: 800.544.5272.